Refund Policy
Full refund within 14 days of purchase, as long as you have logged no more than three weekly check-ins. No explanation needed.
The rule, in full
The tracker costs $49 once, for 12 weeks. You can have all of it back if both of these are true:
You do not have to give a reason. We will not ask what went wrong, and we will not try to talk you out of it — though if you tell us, it helps us fix the thing that did not work.
Why the check-in condition
Three weeks of check-ins is the point at which the tracker has delivered the thing it exists to deliver — a trend rather than a snapshot. Before that you have not really had the product yet, so you should be able to walk away. After it, you have.
We would rather say that plainly than hide it in a clause. If four weeks in you feel it was not worth the money, write to us anyway and tell us why — we read every one of those.
Your legal rights come first
Nothing here takes away a right you have by law. If you are in the UK or the EU, you have a statutory right to cancel a digital purchase within 14 days, and that right applies regardless of what this page says.
Purchases are processed by Paddle.com Market Ltd as merchant of record. Paddle has its own buyer-protection terms and may issue a refund under them. Where Paddle's terms are more generous than ours, Paddle's apply.
If we withdraw the product
If we shut the tracker down while you still have unused access, we refund the unused portion without you having to ask.
How to ask
Email hello@forgefitai.com from the address you bought with, and say you want a refund. That is the whole process. We reply within two working days and the money goes back to the card you paid with, usually within five to ten working days depending on your bank.
Please write to us before raising a chargeback with your bank. A chargeback costs us a fee on top of the refund and takes longer for you — if you are entitled to your money back, emailing us is faster for everyone.
What happens to your data
A refund ends your access. Your check-ins stay in your account unless you ask us to delete them — see the Privacy Policy for how to do that.